Shipping policy
Thank you for shopping with Bibo & Co.
We are committed to delivering your order as quickly and safely as possible.
1. Shipping Method
All orders are shipped using Aramex Store-to-Door Courier.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
2. Processing Time
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped or delivered on weekends or public holidays.
During busy periods, promotions or holiday seasons, processing times may be slightly longer.
3. Delivery Time
Estimated delivery time is 8–11 business days from the date your order has been dispatched.
Please note that delivery times are estimates only and are not guaranteed.
Delivery times may vary depending on your location and courier operations.
4. Courier Delays
While we work closely with our courier partner to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Public holidays
- High shipping volumes
- Industrial action
- Road closures
- Natural disasters
- Remote delivery locations
- Courier operational delays
Bibo & Co is not liable for delays caused by the courier or other events outside our reasonable control. However, we will make reasonable efforts to assist customers in tracking and resolving delayed shipments.
5. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the parcel needs to be re-shipped
Bibo & Co is not responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.
6. Failed Delivery Attempts
If a delivery cannot be completed due to the recipient being unavailable or providing incorrect delivery information, the courier may attempt redelivery or return the parcel to us.
Any additional shipping costs incurred for re-delivery may be payable by the customer.
7. Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email where available.
If you have not received your tracking information within a reasonable time after dispatch, please contact us for assistance.
8. Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date or receipt of the parcel.
Where appropriate, we will investigate the matter with the courier and work towards a suitable resolution in accordance with applicable South African consumer laws.
9. Delivery Areas
We currently deliver within South Africa.
At this time, we do not offer international shipping unless otherwise stated on our website.
10. Contact Us
If you have any questions regarding your shipment, please contact us:
Email: biboco26@gmail.com
We will do our best to assist you as quickly as possible.
Consumer Rights
Nothing in this Shipping Policy limits or excludes any rights that consumers have under applicable South African law, including the Consumer Protection Act 68 of 2008. Where this policy conflicts with applicable legislation, the law will prevail.